Info

Please know ALL ITEMS ARE MADE TO ORDER.

Shipping policy:

My turn around time is an estimated 1-2 weeks, this does NOT include packaging and shipping the item(s). When a label has been created for your order, you will receive an email with your tracking number. 

Q: "My package shows delivered, but I have not received my package. What should I do?"

  • Once I have dropped the package off at the post office, it is completely out of my control. The package is then 100% in the hands of the USPS. If the above situation arises, please contact your local USPS office.

Other shipping information:

  • International shipping is currently not available on the website.
  • Please make sure that your address has been entered correctly BEFORE you checkout. 
  • If you notice that you entered the wrong address, want to change something on your order, etc. Please email us ASAP through the contact page or at therocknpjewelry@gmail.com.
  • I offer two different shipping services, USPS Ground Advantage and USPS Priority Mail. Priority mail is a little more expensive than Ground.
  • Ground Advantage usually is delivered between 2-8 business days, depending on where you are located.
  • USPS Priority mail usually delivers within 1-3 days, depending on where you are located. Please know that for both of these services, sometimes it can go over that timeframe. I ask that you please be patient as I am the sole operator of my business. If you have any questions or concerns about shipping, please contact me. 

If you choose to cancel an order after the shipping label has been printed, the shipping will NOT be refunded. 

If you receive an item that is damaged or receive the wrong item, please contact therocknpjewelry@gmail.com within 3-5 business days after receiving the item. Please be sure to include the order numbers, a picture of the item and a description of the issue with the piece(s).

All packages are insured up to $100. If your package is lost during transit, you will need to contact the USPS to claim the insurance. The Rock'n P is not responsible for claiming insurance on lost packages. 

Sizing:

- Necklaces range anywhere from 16 to 26 inches. Please be sure to check the description under a product to see the length before you place an order.

- Chokers range from 15 to 17 inches. If you are wanting a certain choker design to be longer, please email me.

- Bracelets range between 6.5 to 7.5 inches. If you are needing a smaller or bigger size, please email me.